Polhus – Privacy Notice
Last updated: 2022.06.22
Polhus respects your right to privacy. This Privacy Notice explains who we are, how we collect, share and use personal information about you when you visit our website and/or order our products, and how you can exercise your privacy rights.
Polhus is the data controller of your personal information (i.e. the organisation that determines the purposes and means of how your personal information is processed).
If you have any questions or concerns about our use of your personal information, then please contact us using the contact details provided under the “How to contact us” heading below.
What does Polhus do?
Polhus Aktiebolag ("Polhus") is a company registered in Sweden at registered address Djäknegatan 31, 211 35 Malmö (organisation number 556624-0296). We design and sell wooden houses (such as garden houses, saunas, garden rooms, playhouses and much more). Our headquarters are located in Sweden and our group companies are located in the EU, Norway, Switzerland and the UK.
For more information about Polhus, please see the “About Polhus” section of our website at: https://www.polhus.co.uk/about-polhus-i-21.
What personal information does Polhus collect and why?
The information that we process about you depends on what you choose to do when visiting our website and/or purchasing our products.
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Purpose/activity |
Type of data |
Lawful basis for processing including basis of legitimate interest |
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Information you provide voluntarily: Certain parts of our website ask you to provide personal information voluntarily: for example, we ask you to provide your contact details in order to submit your enquiries to us.
You may choose to provide us with additional information when you contact us or otherwise interact with us. The table sets out the typical personal data collected from you and why. |
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To process and deliver your order and to contact you with information about your order.
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Name, billing and delivery addresses, contact details, order details and payment information.
Please note that we will not store your payment information; this will be done via a third-party payments company (except where you pay by bank transfer - however, we will still not receive your payment information data where you pay by this method).
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It is necessary in order to perform a contract with you. |
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To manage our relationship with you including to: update you about changes to our terms or privacy policy; respond to requests and enquiries that we receive from you (including through the chat function on our website).
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Name, contact details, address(es), order details (if relevant), details of your communications with us, and IP address (for the web chat) |
(i) It is necessary for our legitimate interests to provide relevant customer support. (ii) It is necessary for us to comply with a legal obligation to notify you of significant changes to our terms or privacy policy. |
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To collect and present (via our marketing materials) customer reviews of our products.
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Name, contact details, address(es), order details (if relevant) |
It is necessary for our legitimate interests to receive and manage feedback from our clients and to market our products.
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To make suggestions and recommendations to you through emails and other electronic messages about goods or services that may be of interest to you (including marketing). |
Name and contact details |
It is necessary for our legitimate interests to develop our products/services and grow our business (unless consent is required by marketing laws, in which case we rely on consent). |
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Information we automatically collect: When you visit our website, we collect certain information automatically from your device. Some of this information is collected using cookies and similar tracking technology, as explained further under the heading “Cookies and similar tracking technology” below and in our separate cookie notice. |
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To administer and protect our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data). |
Information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information. Information about how your device has interacted with our website, including the pages accessed and links clicked and how our website is performing when you access it (like service-related diagnostic and performance-related information).
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(i) It is necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise). (ii) It is necessary to comply with a legal obligation. |
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To use data analytics to improve our website, products/services, marketing, customer relationships and experiences. |
Information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information.
Interactions with/usages of our Services including website pages accessed or links clicked and the frequency, time and duration of your activities. |
It is necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
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To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
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Information about your identity; contact details; advertising profile; marketing / communications preferences; and technical and usage information as set out in the row above.
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Consent.
When we process your information based on your consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing based on such consent before it is withdrawn. Without obtaining consent, we do not collect this information. |
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Information that we obtain from third party sources: From time to time, we receive personal information about you from third party sources as set out below, but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us. |
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To facilitate payment through payment services providers that offer credit to our customers (such as Klarna) |
Information on whether your credit has been accepted or rejected. |
It is necessary for our legitimate interests in facilitating and processing customer payments and orders. |
Polhus does not collect or process any sensitive personal information (also referred to as 'special category' data) about you.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will set out at the relevant time what minimum information must be provided and the consequences if you do not provide it.
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, including how we balance our legitimate interests against your rights and freedoms, where applicable, please contact us using the contact details provided under the “How to contact us” heading below.
Who does Polhus share your personal information with?
We share your personal information with the following categories of recipients:
- Our group companies who provide data processing services to us (for example, to support the delivery of, provide functionality on, or help to enhance the security of our website), or who otherwise process personal information for purposes that are described in this Privacy Notice. Our group companies, to which we transfer contact details and order information, operate in the same industry as us and are based in the EU, Norway, Switzerland and the UK.
- Third party services providers and partners who provide data processing services to us (for example, to support the delivery of, provide functionality on, or help to enhance the security of our website), or who otherwise process personal information for purposes that are described in this Privacy Notice. We work with the following types of third party service providers: (i) companies that will deliver the products you have ordered to you directly; (ii) payment service providers, including those that offer credit, so that they can process your payment; (iii) assembly service providers where you have ordered assembly services; (iv) cloud storage and hosting providers; (v) IT service providers who have access to our platform; and (vi) external partners dealing with building permits, where relevant.
- Any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person;
- An actual or potential buyer (and its agents and advisers) in connection with any actual or proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Notice;
- Any other person with your consent to the disclosure.
Cookies and similar tracking technology
We use cookies and similar tracking technology (collectively, “Cookies”) to collect and use personal information about you, including to serve interest-based advertising. For further information about the types of Cookies we use, why, and how you can control Cookies, please see our Cookie Notice.
How does Polhus keep my personal information secure?
We use appropriate technical and organisational measures to protect the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information.
International data transfers
In some cases, your personal information is transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country.
Specifically, our website servers are located in the EU, and our group companies and third party service providers and partners operate around the world. This means that when we collect your personal information we will process it in any of these countries.
However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Notice. For more information on the appropriate safeguards that we have implemented, you can contact us using the details provided below.
Data retention
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Your data protection rights
You have the following data protection rights:
- If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by contacting us using the contact details provided under the “How to contact us” heading below.
- In addition, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided under the “How to contact us” heading below.
- You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided under the “How to contact us” heading below.
- Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
- You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. (Contact details for data protection authorities in Europe are available here.)
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
Updates to this Privacy Notice
We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Notice changes if and where this is required by applicable data protection laws.
You can see when this Privacy Notice was last updated by checking the “last updated” date displayed at the top of this Privacy Notice.
How to contact us
If you have any questions or concerns about our use of your personal information, please contact us using the following details:
Email: info@polhus.co.uk
Address: Polhus AB, Djäknegatan 31, 211 35 Malmö, Sweden.
Alternatively, you can contact our Data Protection Officer using the following contact details:
Email: anton@polhus.se
The data controller of your personal information is Polhus.